Policies

RETURNS & EXCHANGES

ALL SALES ARE FINAL! We will not accept returns or exchanges!

 

PATTERNS

It is for personal use only. Copying, sharing, duplicating, translating or reselling the pattern(s) is not allowed. Items that are made from our pattern(s) may be sold or given as a gift, but credit must be given in the listing description to @handmadebyhdd. Please also do not undersell any of the products utilizing our pattern(s). If you are sharing your recreations on social media, please tag and credit @handmadebyhdd in any post that uses the pattern(s).

 

PRE-ORDERS

We are currently only taking taking pre-orders for the items listed on the "Pre-Order" tab. Please read the product description for information on the turn around time for each individual item as they vary in the length of time that it takes to make.



CUSTOM ORDERS

We are currently only taking custom orders for the items listed in our "Customs" tab. We are not taking any other custom orders at this time, but will in the future!

Please read the product description(s) for instructions on how to order as well as the turn around time for each individual item as they vary in the length of time that it takes to make. All orders that DO NOT follow the instructions listed in the product description(s) will be CANCELLED.

 

SHIPPING & HANDLING

We are currently only shipping in the United States (US). 

Orders that are placed on Friday, Saturday, Sunday, or holidays will be shipped out the next business day. 

 

LOST, STOLEN, OR DAMAGED PACKAGES

We are not responsible for lost, stolen, or damaged packages!

Once the carriers receive the package, we do not have any control over what happens to the package. If your package does become lost, stolen, or damaged, please file a claim with the designated carrier. 

  

If you have any questions, comments, or concerns about your order, please email us. In the subject line of the email, please state your name and your order number.